Terms and conditions

LEGAL NOTICE

CONDITIONS GOVERNING THE ORDERING AND PURCHASE OF PRODUCTS.

By accepting these terms and conditions, the consumer acknowledges having read and accepted them, and they constitute the rules governing the purchase and sale of products online. The websites and other communication channels promoted and maintained by REFIXE, Lda., a limited liability company, with NIPC 507837223, are intended for the marketing of goods and services to end consumers over the age of 18, contactable by telephone at 219265923, 219265924, fax at 219265925 and email address info@refixe.pt These terms and conditions are governed by Decree-Law No. 24/2014, of February 14, and apply to all online commerce transactions, namely the ordering, delivery, and payment of goods. Law No. 67/98, of October 26, transposes into Portuguese law Directive No. 95/46/EC, on the protection of individuals with regard to the processing of personal data and on the free movement of such data. REFIXE, Lda., uses cookies to improve your browsing experience. Cookies are small information files generated by your browser and stored on your hard drive. The Customer expressly authorizes the use of cookies.

Order, Purchase and Payment Regime

Upon completion of the order and subsequent payment, the purchase and sale contract for the products available in the online catalog is formalized. The characteristics of the products supplied are listed in the online catalog. The total price of the products, including VAT and other taxes or fees, shipping costs, postage or delivery charges, and any other applicable charges are listed in the online catalog. Shipping costs vary according to the order and are added to it, and are displayed at the end of the order and before payment. The estimated delivery time is also displayed at the end of the order before payment for the products. To pay for orders, you can choose one of the following methods, or those presented on the website: • Cash on delivery: receiving the order at the address indicated by CTT or a postcard for collection and payment; • Credit card: in a secure environment with 128-bit SSL encryption; • Payment for services/purchases through Multibanco or Homebanking.

PRICING POLICY

Right of Free Resolution

Under Decree-Law No. 24/2014 of February 14, the consumer has 14 days after receiving the goods to terminate the contract and return the goods. To do so, the consumer must communicate to REFIXE, Lda. the decision to terminate the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email, in the latter case to the email address info@refixe.pt or use the form attached to these contractual terms and conditions). The right of free withdrawal must be exercised by sending the communication referred to in the previous paragraph within 14 days. It is the consumer's sole responsibility to prove that they exercised the right of free withdrawal within the legal period. The consumer must, within 14 days of the date on which they communicated their decision to withdraw from the contract, return and deliver the goods to the store where they were purchased. In the event of withdrawal, the consumer is solely responsible for the cost of returning the goods. In the event of termination of this contract, all payments made will be refunded (except for additional costs arising from your choice of a shipping method other than the least expensive standard shipping method offered by us), without undue delay and in any event. REFIXE, Ltda. may withhold the refund until the goods are received or until the consumer presents irrefutable proof of the return of the goods. Without prejudice to the retention provided for in the previous paragraph, failure to comply with the obligation to refund within 14 days of receipt of the cancellation will result in a double refund, without prejudice to the consumer's right to compensation for material and moral damages. The consumer must preserve the goods in such a way as to be able to return them in proper condition for use. Exercising the right of free cancellation does not prejudice the consumer's right to inspect, with due care, the nature, characteristics, and functioning of the good. The consumer is responsible for the depreciation of the good if the handling performed to inspect the nature, characteristics, and functioning of the good exceeds the handling normally permitted in commercial establishments. Upon exercising the right of cancellation, the consumer will be refunded the price paid less the amount corresponding to the depreciation. If the depreciation is total, there is no refund.

Exclusion of the right of free resolution

There is no right to free termination of the contract in the following situations: – Supply of sealed goods that cannot be returned for reasons of health protection or hygiene when opened after delivery; – Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the tamper-evident seal after delivery; – Supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the sending of these publications; – Without prejudice to the exercise of rights arising from the legal guarantee of consumer goods, the following types of products are excluded from the right to free termination: • Cosmetics, beauty and personal hygiene products, underwear, food supplements, vitamins, intimate products; • Audio and video recordings, discs and computer programs from which the consumer has removed the tamper-evident seal.

Legal guarantee

Under the terms of Decree-Law No. 67/2003, of April 8, amended by Decree-Law No. 84/2008, of May 21, the products supplied may benefit from a 3-year conformity guarantee period from the date of delivery to the customer.

Applicable Law and Jurisdiction

This contract is governed by Portuguese law, and any disputes will be resolved by the courts of the District of Sintra, waiving any other jurisdiction. In the event of a dispute, the consumer may contact a Consumer Dispute Resolution Entity: CNIACC – National Center for Information and Arbitration of Consumer Conflicts Faculty of Law of the New University of Lisbon – Campolide Campus www.arbitragemdeconsumo.org

Applicable Law and Jurisdiction

This contract is governed by Portuguese law, and any disputes are settled in the jurisdiction of the District of Sintra, waiving any other jurisdiction. In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity: CNIACC – National Center for Information and Arbitration of Consumer Conflicts Faculty of Law of the New University of Lisbon – Campolide Campus www.arbitragemdeconsumo.org CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Center Nest of Companies Building – Estrada da Penha 8005-131 Faro www.consumidoronline.pt Consumer Conflict Arbitration Center of the District of Coimbra Fernão Magalhães Avenue, No. 240, 1st Floor 3000-172 Coimbra www.centrodearbitragemdecoimbra.com Lisbon Consumer Conflict Arbitration Center Douradores Street, 116, 2nd Floor 1100-207 Lisbon www.centroarbitragemlisboa.pt Contracts concluded in the Autonomous Region of Madeira Rua da Figueira Preta, No. 10, 3rd floor 9050-014 Funchal centroarbitragem.sras@gov-madeira.pt Porto Consumer Information and Arbitration Center Damião de Góis Street, 31 – Shop 6 4050-225 Porto www.cicap.pt Ave Valley Consumer Conflict Arbitration Center Rua Capitão Alfredo Guimarães, No. 1 4800-019 Guimarães www.triave.pt Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) BRAGA: Rua D Afonso Henriques, No. 1 (Ed. Sé Parish Council) 4700 – 030 Braga VIANA DO CASTELO: Av. Rocha Paris, No. 103 (Vila Rosa Building) 4900 – 394 Viana do Castelo www.ciab.pt In the event of an online consumer dispute, consumers can resort to an online dispute resolution (OLR) system, the ODR Platform (online dispute resolution), which is competent to resolve disputes relating to contractual obligations arising from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution for online sales or service contracts here. For Complaints and Claims – info@refixe.pt More information on the Consumer Portal www.consumidor.pt/

ANNEX

Information form on the right to free resolution – under the terms of Article 11 of Decree-Law No. 24/2014, of February 14

Right of free resolution

The consumer has the right to freely withdraw from this contract within 14 calendar days, without needing to provide any reason. The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you purchase or a third party indicated by you, other than the carrier, acquires physical possession of the goods. To exercise your right of free withdrawal, you must notify us (insert your name, geographic address, and, if applicable, telephone number, fax number, and email address) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., letter sent by mail, fax, or email). You may use the model withdrawal form, but this is not mandatory. (3) To ensure compliance with the withdrawal period, it is sufficient that your communication regarding the exercise of the right of free withdrawal be sent before the end of the withdrawal period.

Effects of free resolution

In the event of termination of this contract, all payments made will be refunded, excluding shipping costs, without undue delay and, in any case, no later than 14 days from the date we are informed of your decision to terminate this contract. We make these refunds by bank transfer; in any case, you will not incur any costs as a result of such refund. We may withhold the refund until we have received the returned goods, or until you provide proof of shipment of the goods, whichever occurs first. You must return the goods to: Refixe, Lda – Caixa Postal 138 – 2711-901, without undue delay and no later than 14 days from the day you inform us of your free termination of the contract. The deadline is considered met if you return the goods before the end of the 14-day period. You will be responsible for the direct costs of returning the goods.

Free Resolution Form Template

(you must only complete and return this form if you wish to terminate the contract)

To Refixe, Lda – Post Office Box 138 – 2711-901. I/we hereby communicate (*) that I/we resolve (*) my/our (*) purchase and sale contract relating to the following good/for the provision of the following service (*) – Requested on (*)/received on (*) – Order number – Name of consumer(s) – Address of consumer(s) – NIB of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) (*) Strike out what does not apply